Refund policy

ERLORIN Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original packaging, and accompanied by proof of purchase.

To start a return, please contact us at ridenex53@gmail.com. Please do not send an item back before contacting us and receiving return instructions.

If your return is approved, we will provide you with the return instructions and the appropriate return address.

Return shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or otherwise qualifies for a return at ERLORIN's expense.

Damaged, defective or incorrect items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at ridenex53@gmail.com with your order information and photos of the issue so we can review it and provide an appropriate solution.

Non-returnable items

Certain products may not be eligible for return because of their nature. Any product that is clearly identified as non-returnable on its product page is excluded from our standard return policy.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

If you have any questions about returns or refunds, contact us at ridenex53@gmail.com.